Articles
First, please check whether your service traffic has been exhausted. If you have not exhausted...
Can I manage terminal devices in my own logged-in backend?Sorry, there is no such feature. You can reset the token (ResetToken) in the backend to...
Can I switch between different services?For VilaNet(V2Ray) and VilaX users, it is possible by heading to your product details page and...
How to cancel service subscription?To cancel your service subscription, follow these simple steps: Login to your account....
How to use TikTokTikTok is supported on all nodes except for India, provided that your device is without a SIM...
I already paid, why can't I use it?Renewing your service does not reset the current month's remaining bandwidth; it only extends...
I'm a newly registered user, why can't I enjoy the discount?Please follow the instructions directly, you can see the discount applied before checkout.
It says "Your maximum monthly usage time has been reached" on AnyConnectThe monthly data has been exhausted. To continue using the service, please upgrade your plan or...
Just renewed but there's no dataYou have renewed for the next billing cycle, renewing does not mean resetting the current month's...
Meaning of node names"Global" is suitable for users outside the firewall "IPLC" stands for international private...
My Traffic Usage Is UnusualWe follow a strict No-Log policy. We do not record what you do online, so we cannot tell how your...
Unable to comment on YouTube while using VilaVPNWebsites like YouTube may impose temporary restrictions due to regional issues, IP addresses,...
Unable to finish the payment when renewingWe suggest switching to a different node or trying other payment methods.
Unable to login to the accountIf you were using a social media account to log in and suddenly cannot log in, it might be due to...
Unable to update subscriptionPlease try re-importing the subscription address. Issues with third-party clients can cause...
What is ResetUUID?UUID is the identifier that is being used to differentiate between different users, every nodes...
What is TokenReset?TokenReset is a function that resets your v2ray access token. Executing TokenReset will get you a...
What to do when the data is used up?When the data has been exhausted, if you need to continue using it, please go to the service...
When does the data reset?V2Ray service data will be reset on the monthly billing date (purchase date), with the billing...
[api.paymentwall.com taking too long to respond.] when paying with Alipay via PaymentwallThe page for selecting Alipay payment in the payment page cannot display, showing:...
