Articles

 Can't Connect to Server Node? Connected but No Internet? Here's How to Fix It

We have implemented automatic failover for most server nodes   However, if you're experiencing...

 Correspondence between Apps and Services

To ensure seamless connectivity, each service provided by VilaNet, VilaX, and OpenConnect...

 How to register a non-china Apple ID.

Step-by-Step Guide   Step 1: Open the Apple ID registration page Visit:...

 I can't use from outside of mainland China.

IPLC/IEPL are dedicated nodes for mainland China, they are not for everyone. If using from...

 Installation program did not run successfully

This error usually occurs because there are old versions of the client remaining in the system...

 On Windows, it prompts that the .NET Framework 4.6 module is missing, but during installation, it indicates that it's already present.

On Windows, it prompts that the .NET Framework 4.6 module is missing, but during installation, it...

 Troubleshooting Connectivity Issues

 Unable to Install APK on Android: "There Was a Problem Parsing the Package" Error

Issue: The error message "There was a problem parsing the package" typically occurs when your...

 Unable to download the client

Please create a support ticket or send an email to [email protected] to get the latest...